POSMicro Technical Support

Free POS phone support with every purchase.

For any POS Hardware purchased, POSMicro.com provides 1 year of free phone support. Our support staff is specially trained to help you get your equipment up and running smoothly, without the wait time associated with calling the manufacturer directly.

Call 1-800-241-6264

POSMicro Support Hours: Monday - Friday 7:30 AM to 4 PM Pacific Time

For after hours questions or support, please contact us by email at [email protected] and we will get back to you when we are available.

Technical Support Terms & Conditions

Dead-On-Arrival (DOA) Policy

POSMicro.com accepts returns on dead-on-arrival (DOA) equipment for up to 20 days* from the initial time of purchase.

If you feel that your equipment is DOA, please contact us at 1-800-241-6264.

Manufacturer Warranty and Contact Information

Manufacturer	Contact Information	Warranty Service**
3M Touch Systems	www.3mtouch.com (866) 407-6666	Chassis or desktop LCD touchscreen monitors: 3 years warranty Multi-Touch monitors: 1 year warranty Touch controller and sensor: 5 years warranty
Aldelo	www.aldelo.com (209) 338-5481	30 day warranty 30 day 24/7 free technical support
American Power Conversion (APC)	www.apc.com (800) 555-2725	2 year warranty Customer calls APC to receive RMA.
APG Cash Drawer	www.cashdrawer.com (763) 571-5000	2 year limited warranty Series 4000 & 100: 3 years warranty (additional 2 years for registering product)
Avery Dennison (Formerly Monarch/Paxar)	www.monarch.averydennison.com (800) 543-6650 (#7)	Printers: 1 year limited depot level warranty Thermal printheads: Prorated limited 6 months warranty or 1 million inches Batteries and Cables: Prorated limited 3 months Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty.
Bixolon	www.bixolon.com
Cherry Electrical Products	www.cherrycorp.com (800) 510-1689 (630) 705-0900 (800) 567-0586	SPOS, LPOS, RC & MBOS Keyboards: 3 year warranty All Other Keyboards: 2 year warranty Warranty Service USA: Gremark Technologies Warranty Service Canada: Grand Tech Services
Cipher Lab	www.cipherlab.com	Standard: 1 year warranty 1000, 1090+, 1100, 1105, 1200 Scanner: 5 year warranty 1166 Bluetooth Scanner: 3 year warranty
Cisco	www.cisco.com (866) 606-1866 (800) 326-7114 (800) 553-2447	90 day limited warranty Small Business Support Home Support Enterprise Support
Citizen	www.citizen-systems.com (800) 421-6516	Impact Printers (IDP3550/3551, CD-S500): 3 year warranty Thermal Printers (CBM1000II, CT-S851, CT-S310, CT-S651, CT-S300): 3 year warranty All Other Printers: 1 year warranty Media, Printheads: No Warranty, No Returns Mobile Printer Batteries: 6 months Printer Mechanisms, Controller Boards, Spare Parts: 90 days
Code	www.codecorp.com (800) 495-2200 [email protected]	CR1400: 5 year warranty CR3500: 2 year warranty
Cognitive Solutions	www.cognitivetpg.com (800) 732-8950 ext. 4	EZ-LP Printer: 1 year A799 Printer: 3 year warranty All Other Printers: 2 year warranty Printheads: 6 months Accessories: 1 month
Datacard Group	www.datacard.com (800) 328-3996 +44 1489555627 +852 2821 0121	1 year warranty Customer Support - Americas Customer Support - Europe, Middle East and Africa (EMEA) Customer Support - Asia Pacific
Datalogic Mobility (PSC / Percon)	www.mobile.datalogic.com (800) 310-8300 (541) 743-4919
Datalogic Scanning (PSC / Percon)	www.scanning.datalogic.com (541) 349-8283	PowerScan: 2 year warranty QuickScan 6000: 5 year warranty Quick Scan 1000: 2 year warranty Magellan 8300: 1 year warranty Magellan 2300HS: 3 year warranty IP products: 30 months Decoders: 5 year warranty Software: One incident resolved free, maintenance agreement required for subsequent software support.
Datamax O'Neil	www.datamax-oneil.com (800) 816-9649	Printers: 1 year warranty Printheads, platten rollers, belts and cutters: 1 year or 1 million printing inches
Digi	www.digi.com/support/ (877) 912-3444 (952) 912-3456	5 year warranty on hardware
Elo TouchSystems	www.elotouch.com (800) 557-1458 [email protected]	LCD Touch Monitor: 3 Year Warranty
Epson America	www.pos.epson.com (562) 276-1314 (US) (905) 709-9475	1 or 2 year warranty depending on model type. IR Units = Non-returnable, repair only.
HID (Previously Fargo)	www.hidglobal.com (800) 459-5636	1 Year Warranty
Honeywell	www.honeywellaidc.com (800) 782-4263	2011 Honeywell Warranty Listing (Download for mobility & scanning warranty durations.)
HP	www.hp.com (800) 474-6836	Standard 3 year warranty with onsite service Replacement options include second business day on-site service or next business day 3 year parts 3 year labor Includes free 24/7 telephone support Certain restrictions and exclusions apply
ICVerify	www.firstdata.com (800) 538-0651 (800) 666-5777 [email protected]	1 year warranty on hardware 30 days free support from day of registration
ID Tech	www.idtechproducts.com (714) 761-6368 [email protected]	Standard: 1 year warranty MiniMag II: 2 year warranty VersaKey (Not Programmable): 2 year warranty VersaScan II: 2 year warranty Econoscan II: 3 year warranty
Intellitrack, Inc.	www.intellitrack.nt (888) 583-3008	30 day warranty - must be requested through POSMicro
Intermec	www.intermec.com (800) 755-5505	Standard: 1 year warranty Software: Provided on an "as is" basis only Printheads: 90 days Intermec Take-from-Stock Media: Returnable ONLY if original Intermec Case seal is unbroken Intermec Custom Media: Not Returnable
Intuit (Quickbooks)	www.intuit.com (800) 558-9558
Ithaca Peripherals (TransAct Technologies)	www.transact-tech.com (607) 257-8901 [email protected]	Standard: 2 year warranty
Logic Controls	www.logiccontrols.com (516) 248-0400	Customer Displays: 3 year warranty Cash Drawers: 2 year warranty Magnetic Stripe Reader: 2 year warranty Programmable Keyboards: 1 year warranty Retail Hardened Computers: 3 year warranty Touch Monitor: 3 year warranty Thermal Printers: 3 year warranty
MagTek	www.magtek.com (651) 415-6800	1 year warranty Contact POSMicro Customer Service
Metrologic (Division of Honeywell)	www.honeywellaidc.com (866) 460-8033	Standard: 2 year warranty from date of manufacture Voyager Series: 5 years from date of manufacture MS-7320 InVista and MS-7600 Series Horizon: 3 years from the date of manufacture Stratos: 2 years from date of manufacture
Microsoft Dynamics RMS	www.microsoft.com
MMF POS (MMF Cash Drawers)	www.mmfpos.com (800) 769-1954	Advantage Series: 5 year limited warranty (lifetime limited warranty if registered and validated within 30 days of purchase) Heritage 15" Cash Drawer: 5 year limited warranty (lifetime limited warranty if registered and validated within 30 days of purchase) MediaPLUS™, Heritage™ Series, CashierPlus Cash Drawers: 3 year warranty VAL-u Line™: 2 year warranty
Motorola (Formerly Symbol)	www.motorola.com (800) 653-5350	Standard: 1 year warranty unless otherwise stated Scanners - CS Series: 90 day warranty Scanners - LS1900, LS2200, LS4000i, DS4200, DS6700 Series: 5 year warranty Scanners - LS9200 Series: 30 month warranty Scanners - LS5700/5800: 2 year warranty Scanners - M2000, DS6800 Series: 3 year warranty Accessories, serialized: 90 day warranty Accessories, unserialized: 30 day warranty
M-S Cash Drawer	www.mscashdrawer.com (800) 544-1749	2 year warranty
O'Neil Printers (Now Datamax O'Neil)	www.oneilprinters.com (407) 523-5511	Printers & Printheads: 1 year warranty
Opticon	www.opticonusa.com (800) 636-0090 ext. 2127	Standard: 2 year warranty
Panasonic	www.panasonic.com	Standard: 1 year warranty
Partner Tech	www.partnertechcorp.com (949) 598-1888	Standard: 1 year warranty
Pioneer POS	www.pioneerpos.com (888) 468-9757 (909) 468-9757	1 year depot warranty
POS-X	www.pos-x.com (360) 738-8433	All-In-One TouchPC: 3 year warranty XI3200 BT, EVO-BS1, VLINE-BS1: 3 year warranty XI3200: 5 year warranty Cash Drawers: 3 year warranty Customer Display: 3 year warranty Magnetic Stripe Reader: 3 year warranty XR210, EVO-RP1: 3 year warranty (2 year autocutter/print head) XR520: 5 year warranty (2 year autocutter/print head) Touchscreen Monitor: 3 year warranty POS Computer: 3 year warranty Fuzion: 1 year warranty
PrehKeyTec	www.prehkeytec.com (847) 438-4000 [email protected]	POS Models: 1 year warranty Industrial Models: 3 year warranty
Printronix	www.printronix.com (714) 368-2686	Standard: 1 year warranty
SATO	www.satoamerica.com (704) 644-1650	Printers: 1 year warranty Spare Parts: 1 year warranty Cutters: SATO Standard Guillotine Cutter: 1 year or 300,000 cuts SATO Heavy Duty Rotary (HD) Cutter: 1 year or 500,000 cuts SATO TG3 Series Integrated Cutter: 1 year or 1,000,000 cuts Printheads & Platen Rollers: 1 year or 600,000 linear inches of printing (direct thermal) 1 year or 1,200,000 linear print inches (thermal transfer) (whichever comes first)
Seagull Scientific	www.seagullscientific.com (425) 641-1408 [email protected]	Free Technical Support
Star Micronics	www.starmicronics.com (800) 782-7636 (732) 623-5500 x 107	Standard: 2 year warranty TSP700II & TSP100ECO Series: 3 year warranty SP700: 3 year warranty
TekLynx	www.teklynx.com (414) 837-4777 (414) 837-4800
Tellermate	www.tellermate.com (800) 835-6283	1 year warranty
Touch Dynamic	www.touchdynamic.com (888) 508-6824
TPG-Axiohm	www.axiohm.com (607) 274-2414	2 year warranty
TSC	www.tscprinters.com (909) 525-9779	Barcode Printer: 2 year warranty Thermal Print Head: 1 year or 1 million inches (whichever comes first) Cutter: 1 year warranty
Unitech	www.ute.com (800) 861-8648 [email protected]	Standard: 1 year warranty unless otherwise stated
VeriFone	www.verifone.com (800) 834-9133 (800) 837-4366	13 month warranty from the date product is first shipped from VeriFone's facility
Zebra Card Printers (formerly Eltron)	www.zebra.com (877) 275-9327	Zebra Card Printers: 2 year warranty Legacy Card Printers: 1 year warranty Card Spare Parts Kit: 3 months Card Printhead Spare Parts Kits: 12 months
Zebra Technologies	www.zebra.com (877) 275-9327	Printers: 1 year warranty Printheads: 6 months Batteries: 1 year warranty Spare Parts: 3 months Accessories: 1 month

POSMicro Hardware Support Terms & Conditions

• POSMicro technical support only supports products purchased through POSMicro.com
• In the case that POSMicro technical support is unable to resolve an issue, we will direct the customer to the product's manufacturer for support.
• POSMicro endeavors to resolve each and every issue for our valued customers but it is not always possible to resolve every concern. We have the right to refuse support if customers are uncooperative, abusive, or if they have unrealistic expectations.
• POSMicro technical support does not imply additional product warranty. Warranty & faulty product related issues beyond the standard dead-on-arrival period will be handled by the product manufacturer.
• POSMicro technical support does not include backup and recovery practices.

Software Support Terms & Conditions

• POS Software support only covers basic installation unless specified otherwise.
• POSMicro standard technical support does not provide software training.

Amigo Software Support Terms & Conditions:

• Standard Technical Support provides coverage for the following issues:
• Installation of the system, if system is one purchased in its entirety on POSMicro.com
• Hardware/software issues due to manufacturer defects
• Software related issues not covered by user manuals

POSMicro Technical Support does not provide support for the following issues:

• Hardware or software issues caused by physically damaged equipment, or any outside influence
• Hardware/software issues caused by viruses, 3rd party software, or changes to the original manufacturer's specifications, including lost passwords & deleted files.

* DOA Period is from POSmicro Shipping Date unless otherwise specified.

** POSMicro strives to maintain the accuracy of the manufacturer warranty and contact information listing but at times manufacturers change warranty policies without warning. Check the POS product page for the most up to date warranty information.