Questions? (800) 241-6264

POSMicro Policies

If you have any questions regarding the policies below please contact us for assistance 1-800-241-6264.

Shipping Policy

  • FREE GROUND SHIPPING on all orders in the Continental U.S. $100 and over before taxes and shipping. $4.50 minimum shipping charge on all orders in the Continental U.S. over $25 and under $100 before taxes and shipping. Orders under $25 require a $10 shipping fee.
  • Additional shipping fees for Canada, Alaska, and Hawaii.
  • cannot ship to U.S. Territories.
  • If an ordered item is on "Backorder," there may be a delay in shipping time. You will be informed of any "Backorder" status by email.
  • For your protection and credit card security, credit card orders shipping to an address other than the credit card billing address may be delayed.
  • Orders placed before 3:00 PM EST Monday - Friday will be processed on the same day, please allow up to 24 business hours for processing on all other orders. If your credit card is not authorized or your address is not verified on the first try, you may experience delay or cancellation of your order.
  • Canadian and other Non-US customers will be responsible for any taxes and duties associated with shipping the product. Depending on the warehouse being shipped from some items will have the taxes and duties collected prior to shipment while other items will require collecting the taxes and duties upon delivery.
  • Orders shipping to an APO or FPO will be charged a minimum $20 shipping surcharge and take at least 3 days to ship.
  • Orders requiring a shipping address change after being processed will be assessed a $10 to $15 fee. This includes any information on the shipping label, such as address, receipient, or attn: line.

Return Policy

  • Products purchased from are warranted against defects. Defective hardware may be exchanged for an identical product within 20 days of purchase. If a replacement is not available, POSMicro will refund the purchase price. No returns will be accepted after 20 days from date of purchase.
  • POSMicro does not accept returns on software. Software cannot be returned for refund or credit.
  • Returns of all non-defective items will be subject to a 15% restocking fee.
  • All returns must be authorized by customer service. No shipping charges will be reimbursed.
  • To receive full credit all products must 1) be returned in their original packaging, 2) include all manuals, cables, warranty cards, media, etc., 3) be clean, without scratches and resealed in a factory fresh condition. All products must be returned double boxed. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer.
  • POSMicro does not accept returns on special order products. These are products which are not listed on the site for purchase.
  • POSMicro does not accept returns on media. (Labels, receipt paper, ribbons, printheads, etc)
  • Magtek and Pioneer Products are Non-returnable. (Due to manufacturer's policy.)
  • Select Opticon Products - OPN2002 and H16 - are Non-returnable. (Due to manufacturer's policy.)

Warranty Policy

  • POSMicro Complete System Warranty can be viewed here.
  • Manufacturer's warranties apply from the date of purchase. For assistance, please contact the warranty provider. Terms of warranty may vary.
  • Manufacturer's warranties apply from the date of purchase. For assistance, please contact the warranty provider. Terms of warranty may vary.

Payment Options

To make your purchasing experience as easy and hassle free as possible we accept Visa, MasterCard, and American Express as payment. We also accept Purchase Orders from Schools, Universities, Government Agencies and Fortune 500 Companies.

Sales Tax Policy

Sales tax is collected on orders shipping to Washington State or Canadian addresses. Please call to determine the tax rate for your order.

Same Day Service Policy

During business hours, POSMicro will do our best to return your call, process your order, and ship your purchase in the same day. We are available Monday through Friday from 7 AM to 4 PM Pacific time. If orders require extra configuration or setup, we might not be able to ship them the same day.

Price / Web Site Accuracy

We make a best effort to keep the information on our site accurate. Prices are subject to change without notice. In the event a price is found to be incorrect, or a product is not accurately depicted (features, etc.) we will contact the customer to inform them of this.

Privacy Policy does not sell, rent or disclose customer information including e-mail addresses.



By using this site you agree to the following terms and conditions:

1. USE RESTRICTIONS: maintains this internet website. Reproduction or modification of any information contained in this site is prohibited without the express written consent of makes no representations that the information contained in this site is appropriate, available or permissible for use in all locations. 

2. LIMITATION OF LIABILITY DISCLAIMER: In all circumstances's maximum liability is limited to the purchase price of the products sold. shall not, under any circumstances, be liable upon a claim or actions in contract, tort, indemnity or contribution, or other claims related to the products it sells which exceeds this liability limit. shall not be liable for third party claims for damages against the customer, or for malfunction, delays, interruption of service, loss of business, loss or damage to exemplary damages, whether or not is apprised of the possibility of such claims or damages.

3. RIGHT TO CHANGE OR MODIFY: reserves the right to change, modify and/or withdraw the information, products or services in this site at any time without notice.

4. GOVERNING LAW AND JURISDICTION: Any dispute arising out of or related to these Terms and Conditions or the sales transaction between and Customer shall be governed by the laws of the State of Washington, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. and Customer consent to the exclusive jurisdiction and the venue of the State Courts of the State of Washington, Whatcom County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against that is more than one year after the date of the applicable invoice.

5. SEVERABILITY: If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Washington law.

6. WAIVER: The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

7. ENTIRE AGREEMENT: These terms and conditions, together with the invoice respecting the products ordered by Customer, are the complete and exclusive agreement between and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

8. COPYRIGHT: All content included on this site is the property of or their content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of protected by U.S. and international copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.

9.RIGHT OF REFUSAL: We reserve the right to limit quantities and to reject orders at our discretion.

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